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Privacy Policy

Background:

 

Advance Hypnotherapy Ltd understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits our website and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law.

 

This Policy applies to our use of any, and all, data collected by us in relation to your use of our website. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of our website. If you do not accept and agree with this Privacy Policy, you must stop using our website immediately.

 

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings: 

  • “Account” means an account required to access and/or use certain areas and features of our website;

  • “Cookie” means a small text file placed on your computer or device by our website when you visit certain parts of our website and/or when you use certain features of our website. Details of the Cookies used by our website are set out in section 12, below;

  • “Our website” means this website, advancehypnotherapy.biz;

  • “United Kingdom and EU Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended in 2004, 2011 and 2015; and

  • “We/Us/Our” means Advance Hypnotherapy Ltd, a limited company registered in England under 10727520, whose registered address is Meryton House Moats Tye, Combs, Stowmarket, Suffolk, United Kingdom, IP14 2EX, and whose main trading address is as previously stated.

 

2. Information About Us

2.1 Our website, advancehypnotherapy.biz, is owned and operated by Advance Hypnotherapy Ltd, a limited company registered in England under 09216250, whose registered address is Meryton House Moats Tye, Combs, Stowmarket, Suffolk, United Kingdom, IP14 2EX.

 

3. Scope – What Does This Policy Cover?

This Privacy Policy applies only to your use of our website. It does not extend to any websites that are linked to from our website (whether we provide those links or whether they are shared by other users). We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

 

4. What Data Do We Collect?

Some data will be collected automatically by our website (for further details, please see section 12 on our use of Cookies), other data will only be collected if you voluntarily submit it and consent to us using it for the purposes set out in section 5. Depending upon your use of our website, we may collect some, or all of the following data:

  • Name;

  • contact information such as email address and telephone number;

  • IP address (automatically collected);

  • web browser type and version (automatically collected);

  • operating system (automatically collected);

  • a list of URLs starting with a referring site, your activity on our website, and the site you exit to (automatically collected)

 

5. How Do We Use Your Data?

5.1 All personal data is stored securely in accordance with the EU General Data Protection Regulation (Regulation (EU) 2018) (GDPR). For more details on security see section 6, below.

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5.2 We use your data to provide the best possible services to you. This includes:

  • Providing and managing your access to our website;

  • Personalising and tailoring your experience on our website;

  • Supplying our services to you;

  • Personalising and tailoring our services for you;

  • Responding to communications from you;

  • Supplying you with emails e.g. newsletters, alerts etc. that you have subscribed to (you may unsubscribe or opt-out at any time emailing me at helen@advancehypnotherapy.biz);

  • Analysing your use of our website to enable us to continually improve our website and your user experience

 

5.3 In some cases, the collection of data may be a statutory or contractual requirement, and we will be limited in the services we can provide you without your consent for us to be able to use such data.

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5.4 With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email and/or telephone with information, news and offers on our services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015.

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5.5 Under GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights.  We will only process your personal data if at least one of the following basis applies:

  • you have given consent to the processing of your personal data for one or more specific purposes;

  • processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;

  • processing is necessary for compliance with a legal obligation to which we are subject;

  • processing is necessary to protect the vital interests of you or of another natural person;

  • processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or

  • processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

 

6. How and Where Do We Store Your Data?

6.1 We only keep your data for as long as we need to in order to use it as described above in section 5, and/or for as long as we have your permission to keep it.  In any event, we will conduct an annual review to ascertain whether we need to keep your data. Your data will be deleted if we no longer need it in accordance with the terms of our Data Retention Policy. ​

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6.2 Data security is of great importance to us, and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through our website.

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6.3 Steps we take to secure and protect your data include:

  • PCs/laptops are uniquely restricted by password protection, changed every 90 days

  • Access to our email accounts which we use to contact you are restricted by password protection

 

Notwithstanding the security measures that we take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to us data via the internet.

 

7. Do We Share Your Data?

7.1 We may contract with third parties to supply services to you on our behalf. These may include payment processing, search engine facilities, and collections of testimonials. In some cases, the third parties may require access to some of your data, e.g. name and email address. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.

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7.2 We may compile statistics about the use of our website including data on traffic, usage patterns, user numbers, sales and other information. All such data will be anonymised and will not include any personally identifying information. We may from time to time share such data with third parties such as prospective investors, affiliates, partners and advertisers. Data will only be shared and used within the bounds of the law.

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7.3 In certain circumstances we may be legally required to share certain data held by us, which may include your personal information, for example, where we are involved in legal proceedings, where we are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from you, in order to share your data in such circumstances, and will comply as required with any legally binding request that is made of us.

 

8. What Happens If Our Business Changes Hands?

8.1 We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Data provided by users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the data for the purposes for which it was originally collected by us.

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8.2 In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your data deleted or withheld from the new owner or controller.

 

9. How Can You Control Your Data?

9.1 When you submit information via our website, you may be given options to restrict our use of your data. We aim to give you strong controls on our use of your data (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails) and at the point of providing your details.

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9.2 You may also wish to sign up to one or more of the preference services operating in the United Kingdom; The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
 

10. Your Right to Withhold Information and Your Right to Withdraw Information After You Have Given it

10.1 You may access our website without providing any data at all.

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10.2 You may restrict your internet browser’s use of Cookies. For more information, see section 12 and Our Cookie Policy.

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10.3 You may withdraw your consent for us to use your personal data as set out in section in 5 at any time by contacting is using the details set out in section 15, and we will delete your data from our systems.  However, you acknowledge this may limit our ability to provide the best possible services to you.

 

11. How Can You Access Your Data?

You have the legal right to ask for a copy of any of your personal data held by us (where such data is held). Please contact us for more details at helen@advancehypnotherapy.biz, or using the contact details below in section 14.

 

12. Cookies

Our website may place and access certain first party Cookies on your computer or device. A cookie is a small text file that is stored on a user's computer for record keeping purposes. First party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our website and to provide and improve our services.  

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In addition, our website uses analytics services provided by Google, which also use Cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how people use our website. For more details, please refer to Our Cookie Policy.

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You may delete or decline cookies by changing your browser settings. (Click "Help" in the toolbar of most browsers for instructions.) If you do so, some of the features and services of our website may not function properly.​

 

13. Summary of Your Rights under GDPR

Under the GDPR, you have:

  • the right to request access to, deletion of or correction of, your personal data held by us;

  • the right to complain to a supervisory authority;

  • be informed of what data processing is taking place;

  • the right to restrict processing;

  • the right to data portability;

  • object to processing of your personal data;

  • rights with respect to automated decision-making and profiling (see section 14 below).

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To enforce any of the foregoing rights or if you have any other questions about our website or this Privacy Policy, please contact us using the details set out in section 15 below.

 

14. Automated Decision-Making and Profiling

14.1 In the event that we use personal data for the purposes of automated decision-making and those decisions have a legal (or similarly significant effect) on you, you have the right to challenge to such decisions under GDPR, requesting human intervention, expressing their own point of view, and obtaining an explanation of the decision from us.

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14.2 The right described in section 14.1 does not apply in the following circumstances:

  • The decision is necessary for the entry into, or performance of, a contract between the you and us;

  • The decision is authorised by law; or

  • You have given you explicit consent

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14.3 Where we use your personal data for profiling purposes, the following shall apply:

  • Clear information explaining the profiling will be provided, including its significance and the likely consequences;

  • Appropriate mathematical or statistical procedures will be used;

  • Technical and organisational measures necessary to minimise the risk of errors and to enable such errors to be easily corrected shall be implemented; and

  • All personal data processed for profiling purposes shall be secured in order to prevent discriminatory effects arising out of profiling.

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14.4 We currently profile your personal data for the following purposes:

  • To respond to your email enquiries

  • To deliver a service that you have requested

  • To fulfil a contractual obligation

  • To process invoices in respect of services delivered with a contractual agreement

 

15. Contacting Us

If you have any questions about Our website or this Privacy Policy, please contact us by email at helen@advancehypnotherapy.biz, by telephone on 07795832740, or by post at Meryton House Moats Tye, Combs, Stowmarket, Suffolk, United Kingdom, IP14 2EX. Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you.

 

16. Changes to Our Privacy Policy

We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on our website and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our website following the alterations. We recommend that you check this page regularly to keep up-to-date.

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